Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

At YUVAIN, every order is prepared with care and attention to detail. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

1 — ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Canadian statutory holidays will generally begin processing on the next business day.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

2 — SHIPPING WITHIN CANADA

YUVAIN currently ships orders to addresses within Canada.

Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping address.

Estimated delivery times begin after your order has been processed and handed over to the shipping carrier.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

3 — SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on factors such as:

Shipping destination;
Order size and weight;
Shipping method selected; and
Applicable promotions or shipping offers.

Any available free-shipping promotion will be subject to the terms stated at the time of the promotion.

YUVAIN reserves the right to change shipping rates and shipping methods at any time.

4 — ORDER TRACKING

When tracking is available, tracking information will be provided by email after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking number has been issued.

YUVAIN is not responsible for delays in tracking updates provided by third-party shipping carriers.

5 — DELIVERY DELAYS

Delivery times are estimates and may be affected by circumstances outside YUVAIN's reasonable control, including:

Weather conditions;
Carrier delays;
Transportation disruptions;
Customs processing;
Labour disruptions;
Peak holiday periods;
Incorrect or incomplete shipping information;
Natural events; or
Other unforeseen circumstances.

YUVAIN is not responsible for delivery delays caused by third-party carriers or circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us at yuvain@yuvaain.ca and we will assist you where possible.

6 — SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before completing your purchase.

If an order has not yet been shipped, contact us as soon as possible if you need to correct your shipping address. We will make reasonable efforts to assist, but we cannot guarantee that address changes can be made after an order has entered processing or fulfillment.

If an order is returned to YUVAIN because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

7 — LOST OR STOLEN PACKAGES

Once an order has been delivered to the shipping address provided at checkout and marked as delivered by the carrier, YUVAIN is generally not responsible for packages that are subsequently lost or stolen.

If your package is marked as delivered but you cannot locate it, we recommend:

Checking around your delivery location;
Checking with household members, neighbours, or building management;
Reviewing the carrier's delivery information; and
Contacting the shipping carrier directly.

Please contact YUVAIN if you require assistance investigating a delivery issue.

8 — DAMAGED PACKAGES

If your order arrives visibly damaged, please contact us as soon as reasonably possible at yuvain@yuvaain.ca.

Please include:

Your order number;
A description of the damage; and
Clear photographs of the package and damaged product.

We will review the situation and determine the appropriate resolution in accordance with our Refund & Returns Policy and applicable law.

9 — INTERNATIONAL SHIPPING

If YUVAIN offers shipping outside Canada, international shipping availability, rates, and estimated delivery times will be displayed at checkout where applicable.

International customers may be responsible for additional charges imposed by the destination country, including:

Customs duties;
Import taxes;
Brokerage fees;
Customs clearance charges; or
Other government or carrier fees.

These charges are generally the responsibility of the customer unless otherwise stated at checkout.

YUVAIN does not control customs processing times or the fees imposed by foreign authorities.

10 — CUSTOMS AND IMPORT RESTRICTIONS

International orders may be subject to inspection, customs procedures, import restrictions, or other requirements imposed by the destination country.

YUVAIN cannot guarantee that every product can be imported into every country.

Customers are responsible for understanding and complying with applicable import requirements in their destination country.

11 — MULTIPLE ITEMS AND PARTIAL SHIPMENTS

If an order contains multiple products, YUVAIN may ship items separately where necessary due to inventory availability, fulfillment requirements, or other operational reasons.

If items from the same order are shipped separately, you may receive separate shipping notifications and tracking information.

Unless otherwise stated, you will not be charged additional shipping fees solely because an order is divided into multiple shipments.

12 — ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at yuvain@yuvaain.ca.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or fulfillment.

Once an order has been shipped, it cannot generally be cancelled and may instead be subject to our Refund & Returns Policy.

13 — SHIPPING RESTRICTIONS

YUVAIN reserves the right to restrict or refuse shipping to certain locations where required by law, carrier restrictions, product restrictions, or operational limitations.

If we are unable to ship an order to the address provided, we will contact you and, where appropriate, arrange a refund for products that cannot be supplied.

14 — DELIVERY ESTIMATES

Any delivery dates or timeframes displayed on our website or at checkout are estimates only unless expressly stated otherwise.

YUVAIN does not guarantee a specific delivery date.

We recommend allowing additional time during major holidays, product launches, extreme weather, and other periods of increased shipping activity.

15 — RESPONSIBILITY FOR SHIPPING INFORMATION

By placing an order, you confirm that the shipping and contact information provided to YUVAIN is accurate and complete.

YUVAIN is not responsible for additional costs, delays, or delivery problems resulting from inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.

16 — CONTACT US

If you have questions about shipping, delivery, or an existing order, please contact us:

YUVAIN

Email: yuvain@yuvaain.ca
Phone: 672-337-6217
Business Address: 1321 87 A Avenue, Surrey, British Columbia, Canada

Province/Territory: British Columbia