Refund policy
REFUND & RETURNS POLICY
Last updated: September 29, 2026
At YUVAIN, we want you to feel confident in your purchase. If something isn't right, we're here to help.
30-DAY RETURNS
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must meet all of the following conditions:
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The item must be unworn and unused.
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The item must be in the same condition in which you received it.
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All original tags must still be attached.
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The item must be returned in its original packaging where applicable.
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You must provide your receipt, order confirmation, or other valid proof of purchase.
Items that do not meet these requirements may not be eligible for a return.
HOW TO START A RETURN
To request a return, please contact us at:
Please include your order number and a brief explanation of the reason for your return.
If your return request is approved, we will provide you with instructions regarding where and how to send your package.
Return Address:
YUVAIN
1321 87 A Avenue
Surrey, British Columbia
Canada
Please do not send items back to us before your return has been approved.
Items returned without first contacting YUVAIN and receiving return instructions may not be accepted.
RETURN SHIPPING
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs are the responsibility of the customer.
If YUVAIN determines that an item was defective, damaged during delivery, or incorrectly supplied, we will work with you to resolve the issue and may provide a return shipping label where appropriate.
DAMAGES, DEFECTS AND INCORRECT ITEMS
Please inspect your order when you receive it.
If your item arrives:
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Damaged;
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Defective;
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Incorrect; or
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Missing from your order,
please contact us as soon as possible at yuvain@yuvaain.ca.
Please include your order number and clear photographs showing the issue where applicable.
We will review the issue and determine the appropriate solution, which may include a replacement, exchange, refund, or other appropriate remedy.
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
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Gift cards;
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Items marked as final sale;
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Products that have been worn or used;
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Products returned without original tags where tags were originally supplied;
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Products that have been damaged after delivery through customer use or improper care; and
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Personalized or custom-made products, unless defective or otherwise required by applicable law.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
SALE ITEMS
Unless otherwise stated at the time of purchase, sale or promotional items may be eligible for return under the same 30-day return policy.
Items specifically identified as Final Sale are not eligible for return except where required by applicable law.
EXCHANGES
If you would like a different size or colour, the fastest option is generally to return the original item and place a new order for the desired item.
Once your return has been received and approved, your eligible refund will be processed according to the Refunds section below.
If you need assistance with an exchange, please contact us at:
REFUNDS
Once we receive your returned item, we will inspect it and notify you whether your return has been approved or declined.
If your return is approved, your refund will be issued to the original payment method.
We aim to process approved refunds within 10 business days.
Once a refund has been issued, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
The time required for the refund to appear may vary depending on your payment provider.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
RETURN CONDITION
Returned products must be in their original condition.
YUVAIN reserves the right to refuse a return or reduce the refund where permitted by applicable law if an item has been worn, used, washed, damaged, altered, stained, or otherwise returned in a condition that is materially different from the condition in which it was received.
We recommend trying on garments indoors and keeping all tags attached until you have decided whether you wish to keep the item.
ORIGINAL SHIPPING COSTS
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective or damaged product, or otherwise required by applicable law.
LATE RETURNS
Return requests made more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
CONTACT US
If you have any questions about returns, exchanges, or refunds, please contact us:
YUVAIN
Email: yuvain@yuvaain.ca
Phone: 672-337-6217
Return Address:
1321 87 A Avenue
Surrey, British Columbia
Canada
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